Workers’ compensation claims often begin with what appears to be a routine incident, but without the right approach, they can escalate into complex and costly litigation. This session explores how employers and AEU work together to guide claims from the initial report through resolution while minimizing disruption, expense, and risk. Attendees will learn how early reporting, timely involvement of medical and legal professionals, and proactive communication help maintain control of the claims process. The session will also examine how mediation can serve as a powerful tool to resolve disputes efficiently while preserving working relationships. Through real-world examples and practical insights, participants will gain a clearer understanding of the collaborative strategies, documentation practices, and investigative tools that support successful claim outcomes.

At the end of this session, attendees will be able to:

• Recognize the importance of early incident reporting and proactive claim management in preventing workers’ compensation claims from escalating
• Identify when mediation is an effective strategy and understand how it can resolve disputes while reducing time and litigation costs
• Apply best practices for documentation, communication, and employer involvement to support efficient claim resolution and minimize legal exposure