AEU uses Zoom, a third-party provider, to host the Continuing Education Courses.

Please use the information below for help on joining this event.


Check Zoom Compatibility Before Joining the Continuing Education Course

  • Want to make sure Zoom works on your computer? Try a test meeting.
  • If you are unable to join the test meeting, please use the support resources available on the Zoom website to troubleshoot your issue.


Joining the Continuing Education Course:

  1. Click the “Join” link in your confirmation email or your event reminder that you will receive 1 business day prior to the class.
  2. You will automatically be directed to join the meeting.
  3. Follow on-screen prompts to start your video and connect to the audio.
  4. Be sure to enter both the meeting number and your participant number.


 Troubleshooting Tips

  • I ENTERED MY INFORMATION IN ZOOM, BUT THE SESSION IS NOT LOADING. Zoom may prompt you to install or run a program before you join the session. If the session window is not loading on your computer, use the following suggestions to troubleshoot: - Disable all pop-up blockers on your browser. - Install Active X on your computer. 


  • THE START TIME HAS PASSED AND THE INSTRUCTOR HAS NOT JOINED THE SESSION. There may be a few reasons why the instructor has not joined the session. Troubleshoot the issues in the order listed below:


    1. Confirm the start time and time-zone of the session. Your registration confirmation email will tell you the start time and time-zone of the session. Need help calculating the start time of the session for your time zone? Try using the "Add to Calendar"  option from your confirmation email or referencing a time-zone converter.
    2. The instructor may be having trouble joining the session. There is a lot of technology involved with producing an online course, and sometimes we may experience technical difficulties too! We will do our best to let you know on-screen, via email, through the chat, or over the teleconference that we are having trouble, but please bear with us as we try to get everything working.
    3. We may be running behind. On rare occasions, our instructor might be running a few minutes late - it happens to the best of us! We apologize in advance for the inconvenience. Feel free to contact us if the instructor has not joined the session 5 minutes after the scheduled time.