AEU uses Teams, a third-party provider, to host the Continuing Education Courses.

Please use the information below for help on joining this event.

Testing Your System for Microsoft Teams

To ensure a smooth learning experience, please test your computer's audio, video, and network connection before your scheduled CE class.

You do not need to download or install the Microsoft Teams application to attend this class. You can participate entirely through your web browser.

Requirements Before You Start

Computer: Use a desktop or laptop computer. Mobile devices (phones/tablets) require the app and are not recommended for this class.Browser: Use Google Chrome or Microsoft Edge. (Safari and Firefox do not support all Teams features).Hardware: Ensure your webcam, microphone, and speakers are plugged in.

Step-by-Step Testing Instructions

Step 1: Launch the Test Session

  • Click our official testing link: [Insert Your Teams Test Meeting Link Here].
  • A prompt will appear asking how you want to join. Click "Continue on this browser".

Step 2: Grant Permissions

  • Your browser will display a pop-up window asking for access to your camera and microphone.
  • Click "Allow". If you skip or block this, instructors and attendees will not be able to see or hear you.

Step 3: Check Your Video and Audio

  • You are now on the Pre-join screen. You should see your live video preview.
  • If you do not see yourself, click the Gear Icon (Device Settings) on the screen.
  • Under the Device Settings menu, manually select your preferred webcam, microphone, and speakers from the dropdown lists.

Step 4: Confirm Your Connection

  • Type your full name in the box and click "Join Now".
  • Once you successfully enter the virtual lobby or meeting space, your network, firewall, and device compatibility are fully verified. You are ready for class!

Troubleshooting Tips

  • Can't hear anything? Check your computer's main volume and ensure your speakers are turned on.
  • Camera not working? Close any other apps (like Zoom, Skype, or FaceTime) that might be using your webcam.
  • Blocked permissions? If you accidentally blocked camera access, click the Padlock Icon on the far left of your browser's address bar and change the microphone/camera settings to "Allow."

 

Joining the Continuing Education Course:

  1. Click the “Join” link in your confirmation email or your event reminder that you will receive 1 business day prior to the class.
  2. You will automatically be directed to join the meeting.
  3. Follow on-screen prompts to start your video and connect to the audio.
  4. Be sure to enter both the meeting number and your participant number.

 

THE START TIME HAS PASSED AND THE INSTRUCTOR HAS NOT JOINED THE SESSION. There may be a few reasons why the instructor has not joined the session. Troubleshoot the issues in the order listed below:

 

  1. Confirm the start time and time-zone of the session. Your registration confirmation email will tell you the start time and time-zone of the session. Need help calculating the start time of the session for your time zone? Try using the "Add to Calendar"  option from your confirmation email or referencing a time-zone converter.
  2. The instructor may be having trouble joining the session. There is a lot of technology involved with producing an online course, and sometimes we may experience technical difficulties too! We will do our best to let you know on-screen, via email, through the chat, or over the teleconference that we are having trouble, but please bear with us as we try to get everything working.
  3. We may be running behind. On rare occasions, our instructor might be running a few minutes late - it happens to the best of us! We apologize in advance for the inconvenience. Feel free to contact us if the instructor has not joined the session 5 minutes after the scheduled time.