When a serious workplace injury occurs, it necessitates immediate action in both injury incident response and claims management. The decisions made in the critical hours and days following an incident can significantly influence medical outcomes, regulatory compliance, financial implications, and the overall resolution of the claim. This session will equip safety managers and company leaders with a structured approach to managing critical injuries, covering immediate response protocols, evidence preservation, regulatory reporting, and effective claims handling.

Panelists will share strategies for coordinating with AEU, minimizing claim costs, and ensuring that injured workers receive appropriate care. Real-world case studies will highlight potential pitfalls and showcase best practices for risk mitigation, litigation prevention, and supporting a successful return-to-work process.

At the end of this session, attendees will be able to:

• Describe the critical first steps in injury response and scene management following a serious workplace injury.
• Identify key stakeholders, including claims managers, insurers, and regulatory bodies, and their roles in the response process.
• Demonstrate best practices for preserving evidence and documenting the incident to support claims and investigations.
• List proactive measures to reduce litigation risks and improve claim outcomes.

Business Casual Attire - open collar or polo shirt. No jeans or shorts. No jacket required.