Continuous improvements in safety are only possible through continuous feedback. Employees can provide invaluable feedback on the gaps in your safety management system (SMS) but only if they feel safe and empowered to do so. In this session, we will look at the importance of both psychological safety and the impact of supervisor communication skills on safety outcomes. In addition, Tim will introduce a human factors framework that will help organizations learn how the human and technical systems connect to produce more reliable outcomes.

In this session, you will learn:

• The connection between psychological safety, employee feedback and safety outcomes
• To recognize gaps in their feedback loops, which in this presentation are referred to as learning loops
• How to identify gaps in systems and humans together for better collaborative outcome reliability

Business Casual Attire - Open collar or polo shirt. No jeans or shorts. No jacket required.