Our primary purpose is to provide assistance to individuals during their most vulnerable moments – when they are injured. At the height of the pandemic, Shawn Deane found himself reflecting on the experiences of injured individuals and their families. During this period of isolation and uncertainty, the idea of launching a podcast centered around the stories of these individuals took shape. "It's Settled: The Ametros Podcast" was born.

Shawn will delve into his own journey as well as share some of these compelling stories. He will discuss the valuable insights he has gained and how claims professionals can apply these lessons to their careers, cultivating empathy and a people-centric approach. After attending, participants will be able to:

• Learn from unique stories of injured individuals and their families 
• Have a broader understanding of the role empathy plays in claims and outcomes